RESOURCES IN THE HOOPLA! BUCKET:
DOWNLOAD: Post Dennis Bakke's Water Cooler Wisdom Posters on your team bulletin board! Click here for a PDF of "Rule #3: Attempt to create the most fun workplace in the history of the world." (Note: you can download all 10 posters from Bakke's Joy at Work book website.)
ORDER FUN BUSINESS CARDS! (See Idea #3 on page 148.) Present your receptionist with a new title and new business cards, "Manager of First Impressions!"
VISIT BARBARA GLANZ COMMUNICATIONS. Barbara is an amazing communicator in print and in person. She brilliantly explains why and how hoopla! and customer care must go hand in hand.
ORDER THE BOOKS (below) and document your diligence by dripping your favorite ice cream on a few pages! (Attn: Managers! Staff meetings at Baskin-Robbins are rarely skipped!)
NOTE! UNDER CONSTRUCTION! Some of the links to the books featured on Amazon have changed. (Gee...thanks, Amazon!) For a complete list of books from this bucket, visit the Book Bucket and download List #1 (with books reviewed through Dec. 31, 2015). The list will be updated on Dec. 31, 2016.